Privacy and cookie policy

www.vipholidaybooker.com (hereafter referred to as “This Site”) is part of Vip holiday booker d.o.o. (hereafter referred to as “Vipholidaybooker”) which is a Croatian legal registered company: Vip holiday booker d.o.o., Poljička cesta 20A, 21 000 Split, ID code: HR-AB-21-060290862 registered in the Trade court in Split, MBS 060290862, OIB 07300195235 in Croatia. Company registration number is: MBS 060290862.

Vipholidaybooker handles personal information from users of This Site with respect and confidentiality and according to the law – and takes all reasonable steps to ensure that personal information is stored securely and accurately. Please contact us if you have any questions or comments about our policy, or our use of personal information.

This document contains detailed information about cookies and how personal data are processed. This privacy policy may be revised from time to time as we add new services, or in response to legal changes or commercial developments. Privacy policy changes will be posted on This Site.

Personal information used by Vipholidaybooker

When registering, sending an enquiry or booking a holiday home through This Site, personal information such as name, phone number and email address will be saved in our database because Vipholidaybooker needs to communicate important information such as booking confirmation, payment reminders and other booking related information.

When visiting or browsing This Site certain information, such as your IP address, which browser it´s being used, and information about the computer’s operating system, application version, language settings and pages that have been shown to users may be collected.

Personal data protection

Vipholidaybooker employs strict security measures to safeguard personal information and prevent disclosure to third parties without the user’s permission. For this purpose the data storage devices are kept in a secure facility with restricted physical access – and firewalls and other measures are used to restrict electronic access. Access to personally identifiable information is only given to internal staff of Vipholidaybooker requiring the information to perform a specific job.

Vipholidaybooker will keep the user's data safe thus cooperation with our security checks may be necessary before disclosing any information. Information will be retained for a reasonable period, or as long as legally required. To this extent, payments made through Vipholidaybooker are done via a third party secure certified payment provider and Vipholidaybooker does not store the full credit card details and is not liable for errors or losses on payments or money transfers.

All communication between Vipholidaybooker employees and guests will be done via outlook email service. All communications sent and received using this email will be stored by Vipholidaybooker. No communications will ever be passed on to a third party except if required by the law. Vipholidaybooker may analyse anonymized content of communications to improve its services.

For the exercise of the legal rights to access, rectification, cancellation or opposition to the data treatment a written request by the data subject should be sent to the customer service department on following email [email protected] You can also exercise this right by sending a letter via ordinary post to the following address: Vip holiday booker d.o.o., Poljička cesta 20A, 21 000 Split,Croatia

In case that in the compliance of the commercial relationship, third parties personal data would be communicated to Vip holiday booker d.o.o. the user guarantees that he is authorised to communicate such data and that he has provided to the data subject with the relevant information related to his communication in compliance with the legal provisions in force. Should this not be the case the user will be responsible for any infringement or penalty that could be granted to the Vipholidaybooker and could indemnify and keep it harmless in this respect.

Changes to company status

Vipholidaybooker reserves the right to disclose the collected information to any new Owner for the event of entering into an ownership agreement with another business. Vipholidaybooker will not otherwise disclose, sell, or distribute the information to any third party without permission – unless required to do so by law.

Use of Cookies

Vipholidaybooker uses cookies to allow the users of This Site to be recognized across pages, and also allow the choices of the user to be remembered. Cookies are used as well to simplify the signing-in procedure, keep track of monitor usage.

Types of used cookies

Vipholidaybooker uses the following types of cookies:

• Technical cookies: These are strictly necessary cookies for an adequate function of This Site.
• Performance cookies: These cookies collect information about how visitors use This Site. These cookies do not collect information that can identify a user of This Site. All information these cookies collect is anonymous and is only used to improve the performance of This Site. Vipholidaybooker uses these cookies: to remember the visitor searches and accommodation viewed, to get statistics about how visitors use This Site, e.g. the number of visitors to a page, identify any errors that occur so that we improve This Site.
• Functionality cookies: These cookies allow This Site to remember the choices visitors make, such as the visitor´s username in order to provide enhanced and personalized features.

Vipholidaybooker uses the following cookies:

Removal of cookies

Vipholidaybooker cookies can be removed from the user’s browser.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

• www.vipholidaybooker.com
• Poljička cesta 20A, Split, HR-21000
• [email protected]
• +385 21 274 401

Your question or comment will be handled professionally and confidentially as quickly as possible.F